Binance Identity Verification: Multiple Faces Detected—What to Do

If Binance identity verification detects multiple faces, reopen the case-specific request in your official Binance account or app, check which case and materials it names, and submit them through that request. Do not restart verification or change your identity details just because of the alert. Binance says personal-account verification documents are usually reviewed within 48 hours, though some cases take longer. ^[1][2]

What does “multiple faces detected” mean, and how is it different from a twins case?

Binance says the alert may appear when its verification process detects multiple faces or twins. The next step depends on which case Binance identifies in your request. ^[1]

• Multiple faces: Binance asks for front-and-back photos of the ID documents used in verification. Follow your request to confirm which people and documents it covers.
• Twins: Binance gives a separate instruction to provide the front and back of the twin’s ID verification document. ^[1]

These instructions are not interchangeable. Use the case label and document list in your own request rather than guessing which category applies or who Binance considers included.

How do I find the request and submit the materials?

1. Sign in to the official Binance account used for verification. Open the profile or account menu, then look for Identity Verification, Verification Center, or a related notice or case. Menu labels and locations can vary between the app and website.
2. Open the notice or case details and read the full instructions. Note the case label, the people and documents named, and whether Binance requests a video.
3. Upload the materials through the case’s submission steps. Do not send identity documents through an unrelated message or an unverified link.

If you cannot see the request, confirm that you are signed in to the account used for verification and check its verification area and account notifications. If it is still missing, contact Binance Support using the Support or Help option inside the signed-in account or app and ask for help locating the case. Binance’s guidance also directs users to Customer Support for help with the requested materials. ^[1]

What documents should I prepare?

Use the document list in your Binance request as the authority on which documents to provide. Before uploading, check that each image shows the full document, including its edges, and that the details are readable without glare. Include both sides when requested, and confirm that the files match the document type and people named in the case.

For other identity-verification uploads, use the residence, issuing country or region, and document type that apply to you. Binance says manual document upload availability depends on the country, so do not assume every document type or upload method is available to every user. ^[2] If you cannot provide a listed document or the request is unclear, ask Support before substituting another one.

How do I record the statement video Binance requests?

Record a statement video only if Binance requests one. Include only the participants and wording specified in your case request. Binance’s guidance says the required statements include each person identifying themselves, stating the date, and naming the email address or phone number associated with the account. A speaker who cannot speak English may record in any language. ^[1]

Possible elements to check against your request:

• Each person Binance names identifies themselves and states the date, if required.
• The account email address or phone number is stated if the instructions request it.
• The required people hold up the requested ID documents as directed.

This is a checklist, not a script. Do not include extra participants or wording just because they appear here; follow the exact requirements in your own request. Before submitting, check that faces and document details are visible, document edges can be seen, the audio is clear, and glare does not obscure the IDs. Keep the recording unedited: Binance says not to edit the video or use filters, screen-recording software, or a watermark. ^[1]

These checks apply to the statement video. If Binance separately asks you to complete a liveness check, follow the instructions for that check; Binance’s general verification guidance recommends sufficient lighting for liveness checks. ^[2]

How long should I wait, and should I restart verification?

Binance says personal-account verification documents are usually reviewed within 48 hours, but some cases take longer. Treat this as a usual timeframe, not a guaranteed deadline for a multiple-faces or twins case. ^[2]

Check the case status and follow any timeframe or next steps shown in its instructions. If it remains pending beyond the timeframe stated there, contact Support through your signed-in account. The multiple-faces guidance describes submitting requested ID photos and, when requested, a statement video; it does not direct users to restart verification. ^[1]

Avoid starting a separate identity-information update solely because of this alert. Binance says that process restricts the account to “Withdrawal Only” mode until the new information has been submitted and verified. Contact Support if you genuinely need to update your identity information or cannot proceed. ^[3]

How can I get help safely?

Use Binance Verify to check whether a URL, email address, phone number, Telegram account, or social-media account is verified before sharing account information. Binance warns that it will never request funds or tokens via private communications. ^[4] Do not pay anyone who claims they can clear the alert.

Frequently asked questions

Can I use a live video call instead of the statement video?

The instructions covered here ask for a statement video, not a live video call. Ask Binance Support through your official account if you cannot submit the requested recording; do not assume a different method will be accepted. ^[1]

What if the email address or phone number on my account has changed?

The statement instructions refer to the email address or phone number associated with the account, but do not explain how to change those details. Contact Binance Support for account-specific guidance rather than putting different contact information in the video without instructions. ^[1]

Source references

• ^[1] Binance Customer Support guidance for “Multiple Faces Detected” and twins identity-verification cases. This supports the case distinction, ID-document and statement-video instructions, and direction to contact Customer Support.
• ^[2] Binance identity-verification guidance on review timing, manual document upload availability, and liveness checks. This supports the usual review estimate, country-dependent upload availability, and lighting advice.
• ^[3] Binance guidance on updating identity information. This supports the account restriction while updated information is being submitted and verified.
• ^[4] Binance Verify guidance on checking contact details and avoiding requests for funds through private communications.